Updated 30 October 2026
Support
You reach a person, not a ticket queue. Here is how, what to send, and the answers to what we are asked most.
What to send us
The more of these you include, the faster we can find your order:
- The order reference, the eight characters on your receipt in the app.
- When it happened, roughly.
- For a cash out: the transaction hash, and the bank you were paying.
- For a purchase: the time of your bank transfer and the amount you sent.
- The email you sign in with.
What we will never ask for
Your recovery phrase, a private key, your Google password, or a code sent to your phone or email. Never send them to anyone, including someone who says they are guap.
Common questions
My cash out says it is paying, but the money is not in my bank yet
Bank transfers in Nigeria usually land within minutes, sometimes longer. Open the order in Activity: it updates as it goes. If it has been more than an hour, send us the order reference.
I sent my transfer after the countdown ended
It is not lost. The order shows as expired, but the money reached our partner and can be paid out or returned by hand. Send us the order reference and your transaction hash or bank transfer details.
I sent a different amount from the one shown
For a purchase, the amount has to match exactly, kobo included, to be matched automatically. A different amount is not lost: send us the order reference and the amount you sent, and we will sort it out with our partner.
My cash out failed
The money is refunded. From your guap wallet it comes back by itself; from Solana we send it back by hand. If you have not seen it within a day, tell us.
It says I have reached my limit
The app shows what you have left and when more frees up. Verifying your identity raises your limits. See account limits.
How do I get a statement?
In the app, choose a period of one month to one year, and it is emailed to the address you sign in with.
I paid the wrong bank account
We pay the account number you confirm, after showing you the name on it, so we cannot reverse it. Contact the bank that received it; we will give you the payout reference and anything else that helps.
How do I delete my account?
Message us. Your wallet is not affected, because the money in it is yours, at your address. Records of purchases and cash outs are kept for seven years, as the law requires. See privacy.
Report a problem with security
A vulnerability, or a site pretending to be guap: message @dxFareed straight away. See security for what guap can and cannot do.